Chat isn't working, or got it wrong

What chat's error messages mean, and how to tell us when an answer missed the mark.

Updated November 12, 2026

If you see an error

  • “Something went wrong. Please try again.” Send your message again.
  • “You're sending messages too quickly.” Wait a minute, then send it again.
  • “You've hit today's message limit.” Chat tells you when you can send again.
  • “Chat is taking a break.” Chat is down for a while. Check back soon.
  • “Cook Well Update Needed” on part of a reply. Update the app on your phone, or refresh the page on the web.

Tell us about an answer

Under each reply there's a thumbs up and a thumbs down. Choose the thumbs down to tell us what could have been better. Your feedback goes to the Cook Well team and helps us improve Cook Well AI.

Chat is locked

Cook Well AI is for members. See What's free and what a membership includes. If you're a member and it's still locked, see Paid but still locked?

Something here out of date or unclear? Email support@cookwell.com.