Paid but still locked?

If it says there's no active subscription, check that you're signed in with the email you used when you joined. A new purchase can take a minute to show up.

If you backed us on Kickstarter

• Lifetime backers: your access doesn't run out. If you're locked out, email us. Something's wrong on our side and we'll fix it.
• 3-month, 1-year or 2-year backers: your plan may have ended. It started the first time you signed in after Cook Well launched on the App Store and Google Play in February 2026, and we added an extra 2 months for everyone. So your access runs from that first sign-in, for the length of your plan, plus 2 months. While it's active, Settings in the app shows Early Backer and the date it expires.

Not sure which applies to you? Email us and we'll check.

Still locked? Email support@cookwell.com. On your phone, the ⋯ menu on the membership screen can copy your account details for us, so we can find you quickly.