Frequently Asked Questions

How do I log in?

1. Click through the onboarding flow until you land on a page where you can provide your email.
2. Enter your email in the field & press submit
3. You'll be redirected a page to enter a 6 digit code.
4. Open up your email & paste in the 6 digit code.

I'M A KICKSTARTER BACKER. HOW DO I ACCESS MY SUBSCRIPTION?

Use the email associated with your Kickstarter account and your pre-paid subscription period will be automatically applied upon login. If you need to use a different email, please contact us at the email below.

IMPORTANT: If you hit the paywall, locate the three dots in the top right of the screen. Hit "logout," which will reset everything. Go through the login flow again. After completing the email verification, your email should now be recognized, and you will be able to bypass the paywall with your prepaid subscription.

I still need help

If you still need help, send us an email at support@cookwell.com.